Does Amazon do price adjustments in 2025?

No, Amazon doesn’t offer official post-purchase price matching or price adjustments. Your options are to return and repurchase, ask for a one-time courtesy credit, or rely on the pre-order price guarantee.

Is there an Amazon 7-day price adjustment?

No, the old 7-day adjustment no longer applies. Amazon’s current policy does not include any time-bound price matching.

What is Amazon’s price adjustment policy in 2025?

Amazon doesn’t have a formal post-purchase price-adjustment policy. The only automatic protection is for pre-orders that drop in price before release.

Does Amazon match prices from other stores?

No, Amazon does not match competitor prices. You can report a lower price through 'Tell Us About a Lower Price', but that won’t trigger a refund.

Amazon Price Adjustment (2025 Update): Policy, Steps & Chat Scripts

Q: If I buy something on Amazon and the price drops, can I get a refund?

You can return and repurchase within your return window, or politely ask customer support for a courtesy refund or credit, but it’s not guaranteed.

Jenny
24 hours ago
6 min read

Updated: 3 hours ago

Everything you need to know about getting a refund or credit when prices drop on Amazon—what works in 2025, what doesn’t, and how to ask effectively.

A screenshot of an Amazon chat conversation where a customer requests a price difference refund, and the support agent confirms a $30 refund will be issued.

TL;DR

Amazon doesn’t offer a general post‑purchase price adjustment in 2025. Your two main options are return & re‑purchase within the return window or ask Customer Service for a goodwill refund/credit (case‑by‑case).
Real exceptions: pre‑order price guarantee, promo‑code adjustments on the same order, and certain Subscribe & Save price safeguards.
Best practice: screenshot both prices, contact chat, and ask for a partial refund or credit. If declined, use the return window.
Automation: Task Monkey’s Chrome extension can detect price drops in your Amazon orders and auto‑prepare chat scripts to request a credit.
Timing matters: Standard return window is typically 30 days; holidays may extend it. Always check your item’s specific policy.

1) What “amazon price adjustment” means in 2025

Amazon price adjustment (also searched as price adjustment Amazon, amazon price change refund, amazon price difference refund, amazon price drop policy and more) generally means: you bought something, the price dropped soon after, and you want Amazon to refund the difference instead of returning the item.

Historically, shoppers sometimes received post‑purchase credits, but there isn’t a broad, published policy promising adjustments. In practice, you have three paths in 2025:

Ask Customer Service for a goodwill partial refund or promo re‑application (case‑by‑case).
Leverage specific, documented exceptions: the Pre‑order Price Guarantee, and limited scenarios involving promo codes or Subscribe & Save protections.
Use the return window to return and re‑purchase at the lower price if Amazon declines

Below, we’ll cover the official policies, exact steps, and copy‑paste chat scripts to maximize your odds.

2) Amazon price adjustment policy: what’s officially covered

Amazon’s help pages don’t advertise a general “price‑drop refund.” Instead, they emphasize the Returns policy and specific exceptions like:

Pre‑order Price Guarantee: If an eligible item’s price drops between order and release date, you pay the lowest price (source).
Promotions applied to the same order: If a promo code should have applied but didn’t due to timing or an obvious glitch, agents sometimes adjust as a goodwill exception.
Subscribe & Save: Prices can change between deliveries; Amazon describes how pricing is handled and what’s communicated before shipment (help, terms).
Third‑party orders and marketplace disputes: Covered under the A‑to‑z Guarantee with a defined process (file a claim).

In other words, there is no universal “amazon 7‑day price adjustment” policy. Many shoppers still ask for a price difference refund, but whether you get one depends on the agent, the item, order timing, and the documentation you provide.

3) When you can (and can’t) get an adjustment

Likely (agent discretion): Obvious same‑day or next‑day price drop on a 1P Amazon‑sold item; a promotion that clearly applied to identical items and timing; a small partial credit to avoid a return.
Sometimes: Third‑party fulfilled by Amazon (FBA) with identical SKU/ASIN and timing proof; Subscribe & Save anomalies; digital pre‑orders.
Unlikely: Third‑party non‑FBA pricing moves; used/warehouse deals; end‑of‑sale clearances; limited‑quantity Lightning Deals that expired.
Not covered by “adjustments”: Different sellers or different configurations (color/size/bundle), refurbished vs new, or items outside the return window. Use the return window instead.

Tip: When prices move fast (e.g., Lightning Deals), take screenshots (cart, product page, and your Orders page). Evidence helps agents justify goodwill credits.

4) Step‑by‑step: ask Amazon for a price adjustment

Confirm eligibility: Same item (ASIN), same seller (preferably “Ships from and sold by Amazon.com”). Check your order date vs. current return deadline.
Capture proof: Screenshots of the product page showing the lower price and your order screen showing you paid more.
Go to Customer Service: Start here: Contact Us. Navigate to your order > “Problem with order” > “Something else” > choose chat or phone.
Make the ask: Request a partial refund for the price difference or a credit. Mention your Prime tenure, return‑avoidance, and the screenshots you can provide.
Escalate politely if declined: Ask whether a one‑time goodwill credit is possible. If still declined, weigh return & rebuy while your window is open.

5) Ready‑to‑use chat scripts

Script A — Simple “price difference refund”

Hi! I purchased ASIN {ASIN} on {order_date} for ${paid_price}. 
I noticed the price is now ${lower_price}. 
Could you please issue a partial refund or account credit for the difference so I don’t have to return and repurchase?

Script B — Promotion didn’t apply

Hi! There was a promotion ({promo_code_or_banner}) on this item today, 
but it didn’t apply to my order {order_id} from {order_date}. 
Could you help apply the promotion or credit the difference? I have a screenshot.

Script C — Subscribe & Save price safeguard

Hi! My Subscribe & Save for {item} shows a much higher price this month. 
Could you check whether the price should match the reminder email for this upcoming delivery? 
I want to ensure I’m paying the correct amount.

Script D — Pre‑order price guarantee

Hi! I pre‑ordered {item}. The price dropped before release, 
and your Pre‑order Price Guarantee says I should pay the lowest price. 
Can you confirm the final charge/update a credit if needed?

6) Edge cases you asked about

Lightning Deals & limited promos: Once expired, agents rarely retro‑apply, but small goodwill credits are sometimes granted.
Third‑party sellers: Policies vary. If the item is FBA and the listing price moved, politely ask; otherwise consider A‑to‑z or the return window.
Subscribe & Save: Amazon outlines how price is communicated ahead of delivery; review your reminder email and the help/terms pages.
Pre‑orders: Covered by the Pre‑order Price Guarantee for qualifying items.
Amazon Business accounts: Business‑only pricing exists and can differ from consumer pricing.
Digital items (ebooks, apps, video): Not typically adjusted post‑purchase; returns are limited and situational—review the item’s specific policy.

7) If Amazon says no: the return‑and‑rebuy strategy

Because returns are generally available for many items within about 30 days (holiday windows may be longer), the practical fallback is: return the item and re‑purchase at the lower price. This creates shipping/processing overhead for Amazon, which is why agents sometimes prefer granting a small credit—so it never hurts to ask first.

Always confirm your item’s specific return policy in Your Orders and on the product page. During peak seasons, Amazon often extends the window (e.g., items purchased in November‑December typically returnable into January).

8) How to reach Amazon (chat or phone)

Customer Service > Contact Us — navigate to your order and choose Chat or Phone.
Phone: 1‑888‑280‑4331 (availability may vary by country; identity verification required).
About Amazon: How to contact customer service.

9) FAQ — we cover every search variation

Do Amazon do price adjustments? / Do Amazon do price adjustment?

There’s no broad, public policy guaranteeing a post‑purchase refund. Agents may issue goodwill credits case‑by‑case; otherwise, use the return window.

Amazon price adjustment policy — is there a 7‑day rule?

There’s no official “amazon 7‑day price adjustment.” The closest hard rule is the Pre‑order Price Guarantee. Everything else is at agent discretion or relies on returns.

If I buy something on Amazon and the price drops, can I get a refund?

Try chat for a partial refund/credit. If declined, consider returning and re‑buying within your return window.

Price adjustment on Amazon vs. price drop match?

Amazon doesn’t advertise competitor price matching. “Price drop match” isn’t a published benefit except in pre‑order scenarios.

If price drops on Amazon can I get refund?

Sometimes, via goodwill credit. Otherwise, use returns. Always document the price change with screenshots.

Amazon refund for price drop / amazon price difference refund?

Possible on a discretionary basis for Amazon‑sold items, especially right after purchase. Provide proof and be polite but direct in your ask.

Amazon price drop protection — does it exist?

Not as a general policy. The pre‑order guarantee and some subscribe‑and‑save safeguards are the closest equivalents.

Price adjust Amazon — how do I phrase it?

Use our scripts above. Key phrase: “partial refund or account credit for the difference so I don’t have to return and repurchase.”